Data protection declaration2024-05-08T18:21:07+02:00

Privacy Policy

The following data protection declaration applies to the use of the website (hereinafter “website”).
We attach great importance to data protection. The collection and processing of your personal data is carried out in compliance with the applicable data protection regulations, in particular the EU General Data Protection Regulation (GDPR). We collect and process your personal data in order to offer you the above-mentioned portal. This statement describes how and for what purpose your data is collected and used and what choices you have in connection with personal data.
By using this website, you consent to the collection, use and transfer of your data in accordance with this Privacy Policy.

1 Responsible body in the sense of the Data Protection Act

The responsible body for the collection, processing and use of your personal data within the meaning of the GDPR is:

clevendo GmbH
Heinrich-Hertz-Str. 28
41516 Grevenbroich, Germany

Phone: +49 2182-81514-20
Fax: +49 218281514-99

If you wish to object to the collection, processing or use of your data by us in accordance with these data protection provisions as a whole or for individual measures, you can address your objection to the above-mentioned responsible body.
You can save and print this Privacy Policy at any time.

2 General use of the website

2.1 Access data

We collect information about you when you use this website. We automatically collect information about your usage behavior and interaction with us and register information about your computer or mobile device. We collect, store and use data about each access to our online offer (so-called server log files). The access data includes the name and URL of the retrieved file, date and time of retrieval, amount of data transferred, notification of successful retrieval (HTTP response code), browser type and browser version, operating system, referrer URL (i.e. the previously visited page), IP address and the requesting provider.

We use this log data without being assigned to you or other profiling for statistical evaluations for the purpose of operation, security and optimization of our online offer, but also for the anonymous recording of the number of visitors to our website (traffic) as well as to the scope and type of use of our website and services, as well as for billing purposes, in order to measure the number of clicks received from cooperation partners. Based on this information, we can provide personalized and location-based content and analyze traffic, find and fix errors and improve our services. We reserve the right to check the log data retrospectively if there is a legitimate suspicion of illegal use on the basis of concrete indications. We store IP addresses in the log files for a limited period of time if this is necessary for security purposes or for the provision of services or the billing of a service, e.g. if you use one of our offers. After cancelling the process of ordering or after receipt of payment, we will delete the IP address if these are no longer required for security purposes. We also store IP addresses if we have a concrete suspicion of a criminal offence in connection with the use of our website. In addition, as part of your account, we store the date of your last visit (e.g. when registering, logging in, clicking on links, etc.).

2.2 E-mail contact

If you contact us (e.g. via contact form or e-mail), we store your details to process the request and in the event that follow-up questions arise. We only store and use further personal data if you consent to this or if this is permitted by law without special consent.

2.3 Matomo

Our website uses the open source web analysis service Matomo, formerly Piwik. The provider of this service is InnoCraft Ltd., 150 Willis St., 6011 Wellington, New Zealand.
These used cookies. These are text files that are stored by your browser web browser on your end devices and that enable an analysis of website use. Information generated by cookies about the use of our website is stored on our server. Your IP address is anonymized before it is stored.
Matomo cookies remain on your device until they are deleted by you.
The Matomo cookies are set on the basis of Article 6 (1) of the GDPR. As the operator of this website, we have an interest in the anonymous analysis of user behavior in order to optimize both the advertising offer and, if necessary, the advertising.
The information collected by the Matomo cookie about the use of this website will not be passed on. The setting of cookies by your web browser is avoidable, but this may lead to a restriction of the functions of this website.
Here you can deactivate the storage and use of your data. Your web browser sets an opt-out cookie, which prevents the storage of Matomo user data. If you delete your cookies, the Matomo cookie will also be removed. When you visit our website again, the opt-out cookie must be set again to prevent the use and storage of your data.

2.4 Legal basis and storage period

The legal basis for data processing in accordance with the preceding paragraphs is Article 6 (1) (f) GDPR. Our interests in data processing are in particular to ensure the operation and security of the website, to investigate the way in which visitors use the website, and to facilitate the use of the website.

Unless specifically stated, we only store personal data for as long as necessary for the fulfil the purposes pursued.

3 Your rights as a data subject

Under applicable laws, you have various rights regarding your personal data. If you wish to exercise these rights, please send your request by e-mail or post to the address referred to in clause 1, clearly identifying you.
Below you will find an overview of your rights.

3.1 Right to confirmation and information

You have the right to obtain confirmation from us at any time as to whether personal data relating to you is being processed. If this is the case, you have the right to obtain free information from us about the personal data stored about you, together with a copy of this data. Furthermore, you have the right to the following information:

• the purposes of the processing;
• the categories of personal data that are processed;
• the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
• if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration;
• the existence of a right to rectification or erasure of personal data concerning you, or to restriction of processing by the controller, or a right to object to such processing;
• the existence of a right of appeal to a supervisory authority;• if the personal data are not collected from you, any available information about the origin of the data;
• the existence of automated decision-making, including profiling, in accordance with Article 22(1) and (4) GDPR and at least in these cases, meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for you.

If personal data are transferred to a third country or to an international organization, you have the right to be informed about the appropriate safeguards pursuant to Article 46 of the GDPR in connection with the transfer.

3.2 Right to rectification

You have the right to request from us without delay the correction of any inaccurate personal data concerning you. Taking into account the purposes, you have the right to request the completion of incomplete personal data – also by means of a supplementary declaration.

3.3 Right to erasure (“right to be forgotten”)

You have the right to request that we delete personal data concerning you without undue delay and we are obliged to delete personal data without undue delay if one of the following reasons applies:

• The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
• You revoke your consent to the processing referred to in Article 6 (1) GDPR (a) or Article 9 (2) (a) GDPR and there is no other legal basis for processing.
• You object to the processing in accordance with Article 21 (1) GDPR and there are no legitimate priority reasons for processing or you object to the processing in accordance with Article 21 (2) GDPR.
• The personal data were processed unlawfully.
• The erasure of personal data is necessary to fulfil a legal obligation under Union law or the law of the Member States to which we are subject.
• The personal data have been collected in relation to information society services offered in accordance with Article 8(1) GDPR.

If we have made the personal data public and we are obliged to delete them accordingly, we shall take appropriate measures, including technical measures, taking into account the available technology and implementation costs, to inform data controllers who process the personal data that you have requested from them the deletion of all links to such personal data or copies or replications of such personal data.

3.4 Right to restriction of processing

You have the right to request from us the restriction of processing if one of the following conditions is met:

• the accuracy of the personal data is contested by you, for a period of time that allows us to verify the accuracy of the personal data,
• the processing is unlawful and you objected to the erasure of the personal data and instead requested the restriction of the use of the personal data;
• we no longer need the personal data for the purposes of the processing, but you need the data to assert, exercise or defend legal claims, or
• You have objected to the processing pursuant to Article 21 (1) GDPR, as long as it is not yet clear whether the legitimate reasons of our company outweigh yours.

3.5 Right to data portability

You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format and you have the right to transmit this data to another controller without hindrance from us, provided that:
• the processing is based on consent pursuant to Article 6 (1) (a) GDPR or Article 9 (2) (a) GDPR or on a contract pursuant to Article 6 (1) (b) GDPR, and
• the processing is carried out using automated procedures.
In exercising your right to data portability in accordance with paragraph 1, you have the right to obtain that the personal data be transmitted directly by us to another controller, insofar as this is technically feasible.

3.6 Right to object

You have the right, for reasons arising from your particular situation, to object at any time to the processing of personal data concerning you on the basis of Article 6 (1) (e) or (f) GDPR; this also applies to profiling based on these provisions. We no longer process personal data unless we can prove compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
If personal data is processed by us for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling in so far as it is related to such direct marketing.
You have the right to object to the processing of personal data concerning you for scientific or historical research purposes or for statistical purposes in accordance with Article 89(1) GDPR for reasons arising from your particular situation, unless the processing is necessary for the performance of a task in the public interest.

3.7 Automated decision-making, including profiling

You have the right not to be subject to a decision based solely on automated processing – including profiling – which produces legal effects concerning you or similarly significantly affects you.

3.8 Right to revoke consent under data protection law

You have the right to withdraw your consent to the processing of personal data at any time.

3.9 Right to lodge a complaint with a supervisory authority

You have the right to complain to a supervisory authority, in particular in the Member State of your place of residence, place of work or place of alleged infringement, if you consider that the processing of personal data concerning you is unlawful.

4 Data security

We make every effort to ensure the security of your data within the scope of applicable data protection laws and technical possibilities.
Your personal data will be transmitted encrypted with us. This applies to your orders and also to the customer login. We use the SSL (Secure Socket Layer) coding system, but would like to point out that data transmission on the Internet (e.g. when communicating by e-mail) may have security gaps. A complete protection of data against access by third parties is not possible.
In order to secure your data, we maintain technical and organizational security measures, which we repeatedly adapt to the state of the art.
We also do not guarantee that our offer will be available at certain times; disruptions, interruptions or failures cannot be excluded. The servers we use are regularly carefully secured.

5 Automated decision-making

Automated decision-making based on the personal data collected does not take place.

6 Transfer of data to third parties, no data transfer to non-EU countries

In principle, we only use your personal data within our company.
If and to the extent that we involve third parties in the performance of contracts (such as logistics service providers), we will only receive this personal data to the extent that the transfer is necessary for the corresponding service.

In the event that we outsource certain parts of the data processing (“order processing”), we contractually oblige processors to use personal data only in accordance with the requirements of data protection laws and to ensure the protection of the data subject’s rights.

7 Updating the Privacy Policy

We reserve the right to update or change the Privacy Policy at any time.

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