Which version doch I get?
All UniFi-Controllers are running at the latest approved version. When a new version released, we'll extensive test and update all controllers within 2-3 weeks.
How long is the notice period?
The cancellation period is 7 days to the end of the contract period. This depends on the selected subscription. But maybe you want to stay? Feel free to contact us [...]
How long is the contract period?
We want to convince you with our offer and not bind you with long contract periods. The contract period is equal to the payment interval.
Where is my data stored?
The controller is hosted exclusively on servers in Germany. All your data will be processed and stored in Germany in compliance with DSGVO.
How failsafe is my instance?
The data centers are designed redundantly and offer an emergency power supply. By storing your data on three different servers, high networkavailability is guaranteed (about nearly 99.9%). In case of [...]
May I charge the controller to my customer?
You may create as many controllers as you like and charge them to your customers. Just book one Unifi controller for each of your customers.
Do you offer a whitelabel solution?
Yes, we are happy to step into the background. The controller hosted by us is all yours and can be operated with your own domain, for example. We will gladly [...]
I would like to move several controllers, is this possible?
Of course. You can book and operate multiple controllers with us. Just move all controllers you manage until now to us.
Is the server protected?
Yes, each server has its own firewall, individually configured for the booked service, as well as DDoS protection. In addition, we have implemented protection against brute force attacks, so that [...]
What are the payment options?
You can easily pay via SEPA direct debit, credit card or PayPal. Other payment methods such as invoice are also possible after prior validation.